Refund Policy

Last Updated: May 28, 2024

1. Overview

At CS Gaming Hub, we strive to provide high-quality products and services to our customers. We understand that there may be instances where a refund is necessary. This Refund Policy outlines the conditions, process, and timeframes for requesting and receiving refunds for purchases made through our website.

By making a purchase on our website, you agree to this Refund Policy. Please read it carefully before completing any transaction.

2. Refund Eligibility

2.1 Digital Products and Services

We offer refunds for digital products and services under the following conditions:

  • Subscription Services: You may request a refund within 14 days of your initial purchase or renewal if you haven't used or accessed the subscription services.
  • Digital Guides and E-Books: Refunds are available within 7 days of purchase if you haven't downloaded or accessed the content.
  • Premium Content: Refunds for premium articles, videos, or other content are available within 48 hours of purchase if you haven't accessed the content.

2.2 Physical Products

For physical merchandise (such as apparel, accessories, or printed materials), we offer refunds under these conditions:

  • Unopened/Unused Items: Full refund within 30 days of delivery if the item is in its original packaging and unused.
  • Defective Items: Full refund or replacement within 30 days of delivery if the item is defective or damaged upon arrival.
  • Incorrect Items: Full refund or replacement if you received an item different from what you ordered.

2.3 Memberships

For premium memberships and recurring subscriptions:

  • New Memberships: Full refund within 14 days of initial purchase if you're not satisfied with the service and have not extensively used membership benefits.
  • Recurring Memberships: Prorated refund based on the unused portion of your current billing period if you cancel after the initial 14-day period.

3. Non-Refundable Items

The following purchases are generally not eligible for refunds:

  • Digital content that has been downloaded, accessed, or used
  • Personalized or custom-made items
  • Gift cards or promotional credits
  • Purchases made using promotional credits or gift cards
  • Services that have been fully rendered
  • Products or services explicitly marked as "non-refundable" at the time of purchase

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Log into your account on our website (if applicable)
  2. Go to the "Order History" or "Purchases" section
  3. Locate the order you wish to refund
  4. Click on "Request Refund" or a similar option
  5. Complete the refund request form, providing the reason for your refund request
  6. Submit your request

Alternatively, you can request a refund by contacting our customer support team directly:

4.2 Required Information

When requesting a refund, please provide the following information:

  • Order number or transaction ID
  • Date of purchase
  • Item(s) you wish to refund
  • Reason for the refund request
  • Preferred refund method (if applicable)
  • Any relevant supporting documentation (e.g., photos of damaged items)

4.3 Returns for Physical Products

If you need to return a physical product:

  1. Contact us first to obtain a Return Authorization Number (RAN)
  2. Package the item securely in its original packaging if possible
  3. Include your order information and the RAN with your return
  4. Ship the item to the address provided by our customer support team

Please note that you are responsible for return shipping costs unless the item was defective, damaged, or incorrectly sent. We recommend using a tracked shipping service for all returns.

5. Refund Processing Time

5.1 Review Period

We will review your refund request within 3-5 business days of receipt. We may contact you for additional information if needed to process your request.

5.2 Refund Issuance

Once your refund is approved:

  • Credit/Debit Card Payments: Refunds will be processed within 3-5 business days. The funds may take an additional 5-10 business days to appear in your account, depending on your card issuer's policies.
  • PayPal Payments: Refunds will typically be processed within 1-3 business days.
  • Bank Transfers: Refunds may take 5-7 business days to process.
  • Store Credit: Store credit refunds will be applied to your account immediately after approval.

5.3 Refund Notification

You will receive an email notification when your refund has been processed. This email will include details about the refund amount and method.

6. Partial Refunds

In some cases, we may offer partial refunds:

  • If only part of an order is being returned
  • If items are returned after the eligible refund period but within a reasonable timeframe
  • If returned items show signs of use or wear beyond normal inspection
  • For subscription services, based on the unused portion of the service period

The amount of a partial refund will be determined based on the specific circumstances and the condition of returned items (if applicable).

7. Refund Method

Refunds will typically be issued using the same payment method used for the original purchase:

  • Credit/debit card purchases will be refunded to the same card
  • PayPal payments will be refunded to your PayPal account
  • Bank transfers will be refunded to the originating bank account

In cases where the original payment method is no longer available or valid, we may offer alternative refund methods such as store credit or bank transfer.

8. Exceptions and Special Circumstances

8.1 Promotional Offers and Discounts

If you purchased an item using a promotional discount, the refund amount will be based on the actual amount paid, not the original price of the item.

8.2 Technical Issues

If you experience technical issues that prevent you from accessing or using our digital products or services, please contact our support team for assistance before requesting a refund. In many cases, we can resolve technical issues without processing a refund.

8.3 Canceled Events or Services

If we cancel an event, webinar, or service that you've paid for, you will be entitled to a full refund or the option to transfer your purchase to a rescheduled date.

8.4 Account Termination

If your account is terminated due to violations of our Terms & Conditions, we reserve the right to deny refund requests for any active subscriptions or unused portions of services.

9. Dispute Resolution

If your refund request is denied and you believe this decision was made in error, you may appeal the decision by contacting our customer support team within 14 days of the denial. Please provide any additional information or documentation that might support your appeal.

If we are unable to resolve the dispute directly, you may have the right to seek resolution through alternative dispute resolution methods, such as mediation or small claims court, depending on your jurisdiction.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

11. Contact Us

If you have any questions about our Refund Policy, please contact us: